Policies

Everyone’s time is valuable, and we strive to provide the best service possible, therefore we have implemented a strict cancellation policy.

We require a minimum of 48 business hours prior to your appointment for you to notify us of a cancellation or if you need to reschedule. If you cancel or reschedule your appointment within 48 business hours of your appointment, you will forfeit your deposit as this leaves us with inadequate time to fill your allotted appointment time. If you cancel or reschedule before the 48-hour period, you may leave the deposit as a credit on your account or as your deposit for your next appointment.

We kindly ask that Tuesday & Wednesday appointments be cancelled by the Friday before to give us enough time to re-book as we are not open during the weekend.

There are no exceptions for late cancellations.

If you do not call and do not show up to your appointment you will automatically be charged 100% of the appointment booked.

Due to limited availability and an ongoing waitlist we will now have strict policy for appointments that are consistently rescheduled or cancelled. We understand that things come up and you may need to change your appointment, however consecutive reschedules and cancellations have a large negative effect to our small business. We ask that you please do not make any appointments that you are not sure you will be able to keep.

WEST & GOLDN AESTHETICS allows for the same appointment to be rescheduled or cancelled one time. 

If an appointment is rescheduled or cancelled more than ONE CONSECUTIVE time, your deposit will increase from $75 to 50% of the service booked to secure the next appointment. 

Once an appointment is rescheduled or cancelled more than TWO CONSECUTIVE times, your deposit will increase from 50% to 100% of the service booked to secure the next appointment. There will be a $50 fee per occurrence for any reschedule or cancel after TWO CONSECUTIVE times.  

we reserve the right to terminate any client who cannot maintain their scheduled appointments. 

A non-refundable deposit of $75 is required for all consultations. If you decide to move forward with treatment, your deposit will be applied towards your treatment. If you are looking to simply get professional recommendations, your deposit is used to compensate for WEST & GOLDEN AESTHETICS ’s time and expertise.

A non-refundable deposit of $75 is required to book any treatment 30 minutes or longer. The deposit is used to hold your appointment time and will be used towards your total balance the day of treatment.

Any add ons to your service will be charged in addition to your deposit

Please note that we do not offer refunds or exchanges on any products or services, including non-refundable deposits.

If you pre-book multiple appointments and/or cannot consistently maintain your scheduled appointments, you will no longer be able to pre-book more than 1 appointment at a time.

Any client who cannot consistently maintain their scheduled appointments will be required to pay a 100% non-refundable deposit to hold future appointments.